TYPE-XIII Atelier Oï project “O Series”
Frequently Asked Questions
Charging and Power
I cannot charge it.
Please check the following three points.
・Check the specifications of the AC adapter:
This product requires an AC adapter compatible with the high-output "USB PD (Power Delivery)" standard. Please use an AC adapter labeled as "30W or higher" and "Output: 15V/2A or higher." If you use an AC adapter with an output lower than 15V, charging may not start even when connected, or it may not charge properly.
・Make sure you are using the included USB cable:
Be sure to use the dedicated USB cable (Type-C to Type-C) included with this product. Unplug everything, then reconnect it after ensuring the cable is fully inserted.
・Precautions when using third-party cables:
If you are using a commercially available USB cable, be sure to select one that supports USB PD 30W or higher (DC 15V/2A or higher). Using a cable that does not support PD may not only prevent charging but could also cause malfunction or excessive heat generation.
・Check the specifications of the AC adapter:
This product requires an AC adapter compatible with the high-output "USB PD (Power Delivery)" standard. Please use an AC adapter labeled as "30W or higher" and "Output: 15V/2A or higher." If you use an AC adapter with an output lower than 15V, charging may not start even when connected, or it may not charge properly.
・Make sure you are using the included USB cable:
Be sure to use the dedicated USB cable (Type-C to Type-C) included with this product. Unplug everything, then reconnect it after ensuring the cable is fully inserted.
・Precautions when using third-party cables:
If you are using a commercially available USB cable, be sure to select one that supports USB PD 30W or higher (DC 15V/2A or higher). Using a cable that does not support PD may not only prevent charging but could also cause malfunction or excessive heat generation.
The charging indicator light does not turn off even after continued charging.
The output of your AC adapter may be insufficient.
This product requires a power supply capable of USB PD 30W (15V/2A) or higher for charging.
If you use an AC adapter with an output below 15V, the charging indicator light may remain on, but charging may not actually be completed.
・Important note
Continuing to use an AC adapter that does not meet the specifications may not only prevent proper charging but may also place a strain on the internal circuit board, potentially causing malfunctions or abnormal overheating.
・Solution
Stop using the product immediately and switch to an AC adapter with USB PD 30W (15V/2A) or higher output and the included USB cable.
This product requires a power supply capable of USB PD 30W (15V/2A) or higher for charging.
If you use an AC adapter with an output below 15V, the charging indicator light may remain on, but charging may not actually be completed.
・Important note
Continuing to use an AC adapter that does not meet the specifications may not only prevent proper charging but may also place a strain on the internal circuit board, potentially causing malfunctions or abnormal overheating.
・Solution
Stop using the product immediately and switch to an AC adapter with USB PD 30W (15V/2A) or higher output and the included USB cable.
The charging indicator light does not turn on during charging.
This is not a malfunction; it may simply mean that charging is not proceeding normally.
This product requires a power supply capable of USB PD 30W or higher (15V/2A or higher) for charging.
If you use an AC adapter with an output of less than 15V, the charging indicator light may not turn on. There may also be cases where the indicator light turns on but the device does not charge properly.
*If the issue persists after checking the above, the battery may be at the end of its life or there may be an internal malfunction. Please contact the store where you purchased the product.
This product requires a power supply capable of USB PD 30W or higher (15V/2A or higher) for charging.
If you use an AC adapter with an output of less than 15V, the charging indicator light may not turn on. There may also be cases where the indicator light turns on but the device does not charge properly.
*If the issue persists after checking the above, the battery may be at the end of its life or there may be an internal malfunction. Please contact the store where you purchased the product.
What kind of AC adapter can be used?
Please check the "Output" rating on the AC adapter itself.
Compatibility requirements
・USB PD (Power Delivery) compatible
・Must be rated at 30W or higher (15V/2A or higher)
Examples of incompatible adapters
・AC adapters with an output voltage below 15V
・AC adapters that do not support USB PD
*Please refrain from using AC adapters that do not meet these specifications, as the device may not charge properly even if the charging indicator light is on.
Compatibility requirements
・USB PD (Power Delivery) compatible
・Must be rated at 30W or higher (15V/2A or higher)
Examples of incompatible adapters
・AC adapters with an output voltage below 15V
・AC adapters that do not support USB PD
*Please refrain from using AC adapters that do not meet these specifications, as the device may not charge properly even if the charging indicator light is on.
Operation and Functionality
I cannot turn the light on or dim it using the touch sensor (or it suddenly stopped responding).
Please try the following steps in order.
・Check the main switch:
Please check that the power switch on the bottom of the unit is slid to the "ON" position. The dimming touch sensor will not work if the power switch is in the "OFF" position.
・Check how you operate the lamp (touch with the ball of your finger):
Press firmly against the touch sensor with the entire ball of your finger. To ensure reliable operation of the touch sensor, it is important to apply pressure with a wide surface area of your finger. If you touch it lightly (with just the tip of your finger), operation may become unstable.
・Check the battery level:
The light will not turn on if the battery is low. Please recharge the battery until the charging indicator light automatically turns off, indicating a full charge, and then try again.
・Check the main switch:
Please check that the power switch on the bottom of the unit is slid to the "ON" position. The dimming touch sensor will not work if the power switch is in the "OFF" position.
・Check how you operate the lamp (touch with the ball of your finger):
Press firmly against the touch sensor with the entire ball of your finger. To ensure reliable operation of the touch sensor, it is important to apply pressure with a wide surface area of your finger. If you touch it lightly (with just the tip of your finger), operation may become unstable.
・Check the battery level:
The light will not turn on if the battery is low. Please recharge the battery until the charging indicator light automatically turns off, indicating a full charge, and then try again.
Maintenance and Lifespan
How should I care for this product?
Please clean each part using the following methods:
・Lampshade:
If dirty, gently hand-wash in water no hotter than 30°C, reshape it along the pleats, and let it air dry naturally in a well-ventilated, shaded area. Please note that repeated washing may alter the texture of the fabric.
・Main body:
Wipe with a damp, soft, lint-free cloth or a cotton swab.
・Silicone base sheet (around the terminals):
Wipe with a damp, soft, lint-free cloth.
・Inside the USB connector:
Use an air blower to remove dust. Be careful not to allow moisture to get inside, as this may cause malfunction.
・Precautions
Never use spray-type liquid cleaners, solvents such as benzine or thinner, or abrasives. Doing so may scratch the surface, cause loss of gloss, or peel off the surface finish.
・Lampshade:
If dirty, gently hand-wash in water no hotter than 30°C, reshape it along the pleats, and let it air dry naturally in a well-ventilated, shaded area. Please note that repeated washing may alter the texture of the fabric.
・Main body:
Wipe with a damp, soft, lint-free cloth or a cotton swab.
・Silicone base sheet (around the terminals):
Wipe with a damp, soft, lint-free cloth.
・Inside the USB connector:
Use an air blower to remove dust. Be careful not to allow moisture to get inside, as this may cause malfunction.
・Precautions
Never use spray-type liquid cleaners, solvents such as benzine or thinner, or abrasives. Doing so may scratch the surface, cause loss of gloss, or peel off the surface finish.
Are there individual variations in the texture of the main unit or the wires?
This product is made of multiple materials, such as aluminum, stainless steel, and resin. We apply finishes that highlight the characteristics of each material, so slight variations between units or minor processing marks from the manufacturing process may be visible. However, these are high-quality products that meet our quality standards, and slight variations are to be expected.
The lighting duration has become shorter.
The following factors may be causing this.
・Usage environment (low temperatures):
Due to the nature of lithium-ion batteries, continuous lighting time may not meet specifications when used in low-temperature environments such as outdoors in winter or near windows; this is not a malfunction.
・Battery degradation:
Battery performance will gradually decline after approximately 500 charge-discharge cycles (roughly 1.5 years if charged once a day). If the product has been in use for over a year and the lighting duration is consistently short, the internal battery may have reached the end of its lifespan.
*If you wish to replace the battery, please contact the store where you purchased the product.
・Usage environment (low temperatures):
Due to the nature of lithium-ion batteries, continuous lighting time may not meet specifications when used in low-temperature environments such as outdoors in winter or near windows; this is not a malfunction.
・Battery degradation:
Battery performance will gradually decline after approximately 500 charge-discharge cycles (roughly 1.5 years if charged once a day). If the product has been in use for over a year and the lighting duration is consistently short, the internal battery may have reached the end of its lifespan.
*If you wish to replace the battery, please contact the store where you purchased the product.
Lithium-ion battery lifespan and operating time
Depending on the characteristics of the battery, the following changes may occur based on usage conditions and duration.
・Estimated lifespan:
After approximately 500 charge-discharge cycles, the performance of a lithium-ion battery will decline to about 50% of its initial capacity.
・Usage environment (low temperatures):
In low-temperature environments, the continuous operating time (the time the light remains on without turning off) may not meet the specifications, but this is not a malfunction.
・Precautions for long-term storage:
Please set the power switch on the unit to "OFF".
・Estimated lifespan:
After approximately 500 charge-discharge cycles, the performance of a lithium-ion battery will decline to about 50% of its initial capacity.
・Usage environment (low temperatures):
In low-temperature environments, the continuous operating time (the time the light remains on without turning off) may not meet the specifications, but this is not a malfunction.
・Precautions for long-term storage:
Please set the power switch on the unit to "OFF".
What is the lifespan of the LED?
Unlike standard light bulbs, the LED will not burn out suddenly. However, its brightness will gradually change over extended periods of use.
・Definition of “lifespan”:
The "lifespan of the LED" is defined as the point at which brightness has decreased to approximately 70% of its original level, which is generally considered to be around 40,000 hours.
* If you wish to replace the LED, please contact the store where you purchased the product.
・Definition of “lifespan”:
The "lifespan of the LED" is defined as the point at which brightness has decreased to approximately 70% of its original level, which is generally considered to be around 40,000 hours.
* If you wish to replace the LED, please contact the store where you purchased the product.
Repairs and Damage
The product was damaged after being dropped or falling.
Please stop using the product immediately and contact the store where you purchased it to discuss repairs.
・Safety precautions:
The internal circuit board or lithium-ion battery may have been damaged by the impact. To prevent secondary malfunctions or fire, do not continue charging the device or attempt to disassemble or repair it yourself.
・Safety precautions:
The internal circuit board or lithium-ion battery may have been damaged by the impact. To prevent secondary malfunctions or fire, do not continue charging the device or attempt to disassemble or repair it yourself.
The lampshade is torn.
We cannot repair tears or holes in the lampshade.
・Solution:
While we do not offer repairs, you can purchase replacement parts. Please contact the store where you purchased the product for information on availability and how to order.
・Solution:
While we do not offer repairs, you can purchase replacement parts. Please contact the store where you purchased the product for information on availability and how to order.
Repair and After-Sales Service Policy
To ensure that you can use our products with peace of mind for many years to come, we have established the following support system.
■ Repair requests and contact information
・Inquiries:
The store where you purchased the product serves as your point of contact. If you experience any malfunctions or damage, please first consult the store where you purchased the product.
・Actual repair fees:
We will determine the fees after inspecting the product you have brought in. Depending on its condition, repairs may be difficult, or we may need to replace parts.
■ Estimated repair costs (excluding tax)
Type of repair |
Product symptoms |
Repair cost |
|---|---|---|
Battery replacement |
Battery life has decreased |
¥10,000 |
LED replacement |
LED has dimmed |
¥6,000 |
Power switch replacement |
Power switch is broken |
¥12,000 |
Control board |
No longer functioning properly |
¥6,000 to ¥12,000 |
*Additional charges may apply based on our diagnostic results.
*We will provide an actual repair estimate after the diagnosis.
■About the warranty
・Free repairs:
Covers initial defects and manufacturing defects that occur when the product is used correctly in accordance with the instruction manual.
・Warranty period:
Please refer to the warranty card included with the product.
Customer Support
■Online store
For inquiries regarding orders, shipping, returns, or exchanges placed through the online store, please contact us using the information below.
Click here for the contact page
■ISSEY MIYAKE INC. Customer Service
For questions, comments, or requests regarding our brand or products, please contact us using the information below.
Click here for the contact page
*If you notice any defects or damage, please feel free to contact the store where you made your purchase.